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info@LCAtech.net
925-587-8710
GLOBAL SUPPORT DESK
24/7 SUPPORT
A cost-effective way to reduce the complexity of your IT organization while delivering improved service levels to your end users and enhancing their productivity.
The support you need whenever you need it. You’ll always speak to a live person.
We can be available for your end users any time they are on the clock. If you’re a business with its own IT staff, imagine the cost-savings of not having to pay for a full-time internal help desk technician. Improve the work-life balance of your staff by no longer having to ask them to stay overtime. Attract more talent by telling your prospects that they don’t have to be “on-call.”
Let’s team up to provide amazing service.
Allow our talented techs to tackle the bulk of your IT support calls so that your internal IT staff can focus on more strategy and less on operations support. If you’re an IT consultant or a fellow Managed Solution Provider, imagine being able to direct your clients to contact your very own help desk. We’ll take care of your O/S, printing, MS Office, and applications issues while your staff can work on planning, project management, and growing your business.
GSD Tiered Service Delivery
Eodem modo typi, qui nunc nobis videntur parum clari, fiant sollemnes in futurum.
TIER I
ADMINISTRATION MAINTENANCE & SUPPORT
Technical Support
Application Navigation
Configuration Assistance
General Product Information & Support
Remote Shadowing
Installation Setup and Repair
Corrupt file system
TIER II/III
ADMINISTRATION MAINTENANCE & SUPPORT
Email/Messaging Administration Maintenance & Support
Server Management
Database Administration Maintenance & Support
Backup & Recovery
Storage Administration Maintenance & Support
Incorporating Cloud-Based Services into your Business
NOC MONITORING
NETWORK OPERATIONS CENTER
Event Detection
Event Validation
Incedent Logging and Prioritization
Incedent Diagnosis
Incedent Escalation
Incedent Recovery
Contact us now to discuss the many
benefits of our Global Support Desk!